Return policy
Custom-made items follow different rules than universal-fit products.
Return details
Return authorization required
Before returning any product, contact us to obtain a Return Authorization Number and the correct return shipping address.
Non-warranty returns
A 20% factory restocking fee applies to products returned for non-warranty issues. Items must be new, clean, unused condition. Returns are subject to inspection, credit is issued at the factory's sole discretion. Please allow 7–10 business days to process approved credits. If an item cannot be returned to stock, it will be shipped back or destroyed. Customers pay all shipping for non-warranty returns.
Factory defect or error
Return for full credit or replacement at no charge — no restock fees apply.
Customized products
No returns on custom made-to-order covers with logos or embroidery, except for a defect in material or workmanship.
General conditions
No returns, refunds, or exchanges for damaged or used items. The factory reserves the right to reject a return if proper procedures are not followed, the item remains in the customer's possession, monogramming/logo errors cannot be proven, shipping costs are refused, or the item is returned after 30 days.
Non-returnable products
All sales are final on:
- Custom made-to-order covers
- Logo & embroidered products
- Customer-supplied dimensions, WeatherShield, Form-Fit, and Sunbrella fabrics
- Items returned more than 30 days after delivery
Payment
We accept MasterCard, Visa, American Express, and Discover credit and debit cards.
Brands we carry
Authorized dealer for America's leading cover manufacturers.
