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www.CarCoverUSA.com
Thank
you for your interest in Covercraft. In order to keep our prices low we do not have a storefront, employ secretaries,
or salesman. Please contact us by email or phone and we will reply quickly. If you
would prefer to make your purchase over the phone or have to speak with
someone you can call and leave a message.
This gives us the ability to offer you the best prices & fastest delivery. We
look forward to doing business with you.
Return Policy
If for any reason you are not completely satisfied with your purchase, you
may return the item within 30 days of delivery of your order - no hassles. The
item (s) must be in new condition, & re-sellable including original packaging,
parts and paperwork. Orders returned in a new, ready-to-sell condition will
receive a full and prompt refund, excluding any shipping costs.**We do not
accept returns of used damaged or dirty items, custom made products, or items returned more than 30 days
after delivery
Return Authorization Number - Before returning any product to Covercraft Industries, Inc., please contact Customer Service sales@carcoverusa.com to obtain a Return Authorization Number. Any product returned without an RA Number will be refused and shipped back to the original sender at sender’s expense.
Non-Warranty Returns* - A 15% restocking fee applies to all products returned for non-warranty issues (excluding NON-RETURNABLE products outlined below). All new and unused products must be in like-new condition and returnable to stock with no tire grease, dirt, rips, tears, wear, or any other damage which prevents the item from being returned to stock. All returns are subject to inspection, and credit will be issued at Covercraft’s sole discretion. Please allow 10-12 business days to process approved credit memos. If upon inspection a product cannot be returned to stock, it will be shipped back to the original purchaser, at purchaser’s expense, or destroyed on site at their request. All unclaimed returns will be disposed of 15 days after customer notification. Customers are responsible for all inbound and outbound shipping expenses for Non-Warranty Returns.
Stock Adjustments - Covercraft Industries, Inc. may waive the 15% restocking fee for Stock Adjustments provided: 1) A 2-for-1 offsetting order is placed at the time of the stock adjustment. 2) The total value ($USD) of the stock adjustment is less than 5% of previous calendar year’s net sales. 3) The product being returned is still sold by Covercraft Industries, Inc., is not older than 5 years from the date of original purchase, and can be resold as new.
Non-Returnable Products** – All sales are final on the products listed below.
- All Official Ford Licensed Logo Products
- All C99999 Dimension Sheet/Custom Orders
- All Products Manufactured with WeatherShieldHD; WeatherShield Colors WB, WR, WY, WD, WN, WL; Multi-Color WeatherShield WX; Form-Fit; and Sunbrella fabrics.
- All Older Custom-Fit and Low-Demand Part Numbers
- All Embroidered, Silk-Screened, and Reflective Welting Custom Fit Covers
* Non-warranty returns are described as returns derived from: purchase order errors (inaccurate descriptions, part #s, fabric codes, colors, etc.), electronic PO transmission inaccuracies (EDI, HTML, XML, etc), application errors, dimension sheet errors, customer hosted look-up/database errors, cancelled orders, obsolescence, overstocks, and all other returns excluding warranty claims and returns found to be Covercraft error.
** Non-returnable products which have begun production (work order issued) cannot be cancelled. Older Custom-Fit and Low-Demand part numbers are identified as part numbers which show a demand less than 12 units per rolling 12 month period.
